Shipping policy
Where do you ship from?
Your orders are packed and shipped by us from Italy :)
Occasionally, certain Preorders will be fulfilled when we are in Hong Kong, which would be noted in the Preorder page.
When is the shipping time?
We will process your order in 3-7 business days.
After your package is handed in at the post office, the delivery time estimates are as follows:
- Italy: 2 - 7 business days
- Europe: 7 - 12 business days
- Other destinations: 10 - 16 business days
These timelines are estimates. Delays may occur due to weather, custom inspections or other factors out of our control. Thank you for your patience and understanding!
What are Standard/Ordinaria vs Tracked shipping?*
Standard/Ordinaria shipping has a lower cost but your package will NOT be tracked. If you are concerned or prone to lost mail, Tracked shipping is also available. Please consider this as we are not liable for issues caused by courier services.
*Please note: for USA orders, only tracked shipping is available at the moment.
How do I get the free shipping benefit for my order?*
FREE DOMESTIC SHIPPING (Italy) on orders over €40
FREE INTERNATIONAL SHIPPING on orders over €80*
*Please note: USA orders are excluded from free shipping for now. Only tracked shipping is available at the moment.
Will I be charged custom fees when my package arrives?
Some international orders* may be subject to import duties, taxes, or customs fees, as determined by the destination country. These charges are the recipient’s responsibility; our shop is not liable for them. Please contact us if you're concerned about this.
*NO CUSTOMS FEES OR IMPORT CHARGES FOR EU & USA ORDERS
AFTER ORDERING
I want to change my address.
We can help change your address ONLY IF your package has not been shipped. Once a package is dispatched, we are not able to make amendments. Please contact us immediately to see if you’re in time to change!
Where is my package?
After we ship your package, the Italy and your local couriers will be responsible for the delivery. If you selected Standard shipping without tracking, we will NOT have information about the movements of your package. If you selected Tracked shipping, you will receive a tracking code via email.
I have not received my package.
If 60 days has passed since you placed the order, please contact us and we will try our best to help! We can reship to you ONLY IF your package is returned to us and you purchase the reshipping fee.
Are returns or refunds accepted for personal reasons?
No, all sales are final. Please be certain before making a purchase.